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Happy
Communication's
Hosted
Contact
Center
Solutions
is ready
to serve
small
and
midsize
contact
center
operators
or large
outsourced
contact
centers
with a
multitude
of
hosted
campaigns.
Our
solution
offers
inbound
and
outbound
applications,
which
include
automatic
call
distribution
(ACD),
call
transferring,
call
detail
recording,
answering
machine
detection,
call
queuing,
call
hold and
more.
The
DACX
Contact
Center
Suite,
powered
by Happy
Communications,
Inc. is
a
comprehensive
and
blended
solution
catering
to
complete
needs of
inbound
and
outbound
contact
centers.
The
service
is
backed
by
installation
at
scores
of
centers
all over
the
Philippines
as well
as
excellent
customer
feedback
and
referrals.
It
provides
unique
4-way
advantage
by:
-
Significant
Reduction
of
Hardware
Cost
-
Stability
and
Scalability
-
Technically
Superior
Solution
-
Flexibility
for
Diverse
and
Networks
(omit
AND)
Outbound
Features
Calling
Features
-
Predictive,
Preview,
Progressive
dialing
-
Multiple
number
support
o
Busy,
No
Answer,
Answering
Machine
-
Tone
detection
with
configurable
behavior
-
Call
conferencing,
barging,
snooping,
transfer
-
Multiple
campaign
support
Quality
Management
-
Remote
Barging
-
Quality
Assurance
Interface
Management
-
Call
Back
Management
-
CRM-Based
Filters
-
Multiple
Lead
List
Management
-
Detailed
Call
Logging
-
Online
Stats
-
Comprehensive
Reports
(As
many
as
189
reports)
Administrative
-
Configurable
CRM
-
Complete
Voice
Logging
support
-
Automatic
Backups
-
GUI-Based
Management
Tool
Inbound
Features
-
Complete
ACD
/
IVRS
functionality
-
GUI
tool
to
design
your
IVRS
-
Supports
external
DB
authentication
and
script
inclusion
-
No
need
for
a
standard
PBX
-
Easy
to
configure
CRM
-
Predictive,
Preview,
Progressive
dialing
-
Multiple
number
support
o
Busy,
No
Answer,
Answering
Machine
-
Tone
detection
with
configurable
behavior
-
Call
conferencing,
barging,
snooping,
transfer
-
Multiple
campaign
support
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